We believe in providing a choice when it comes to support solutions, and have developed three key support offerings for our customers.
If you're not happy with the service for any reason just tell us, we will do our best to provide you with a great service but at the end of the day you are free to change provider at any time.
You only pay for the time that you use, we provide access to our helpdesk where you can view any chargeable time as well as non-chargeable time.
We invoice at the end of each month, with time broken down in to tickets and onsite and remote support time.
We charge for our onsite time as a minimum of 1 hour then 15 minute increments or for remote support we charge in 15 minute increments.
Either a budget a fixed monthly amount and buy blocks or purchase blocks of time and use them until they are finished.
You purchase blocks of time each month and draw down on them, our system maintains a list of any time used and allocates it accordingly.
You may have an upcoming project and wish to save time up, we allow you to carry time over from month to month and then use it when it suits you.
We have the ability to build the service to suit your needs from 12 months to 36 months. We provide a complete range of support services to manage your systems and resolve any problems that occur quickly and efficiently. We can proactively monitor your key systems from server and workstations to network equipment ensuring that your business systems keep running. We have a professional team of engineers and a friendly approach and invest heavily in customer service and technical training.
You pick the options that you need and then we do the rest, you have the peace of mind of knowing what the cost will be.
Build your managed contract from our choice of solutions. This includes the following services:
We manage and deliver the service, if we detect a problem we will deal with it.
If you have questions or need a personalised plan, contact us and we will study your requirements and offer a customised solution.Contact Us